Whether negotiating with management or talking to colleagues: As a works council member, your communication is crucial. Good preparation and the ability to assess your own behaviour as well as that of your counterpart significantly increase your chances of success in conversations and negotiations. Those who know their own strengths and resources, are aware of their reaction patterns and understand the interests of their counterpart can act confidently and solution-oriented even in difficult situations.
https://www.ak-akademie.at/media/uploaded-files/Bildungsfreistellung.pdf
