Diploma Course in Mediation & Conflict Management
Personality and Communication AK education voucherIn personGerman

Diploma Course in Mediation & Conflict Management

Expert*in des bfi-Kärnten

Part-time and certified mediation training

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Description

Where people work or live together, conflicts arise – this is perfectly normal. What matters is how we deal with them. Mediation opens up new ways of handling tensions and disagreements so that understanding, trust and clarity can grow. As a mediator, you support people in openly expressing their concerns, listening and finding sustainable solutions together. After completing this diploma course, you will be able to independently lead professional mediation processes and effectively apply mediation techniques in your professional and personal life. The fields of application for mediation are diverse and include, among others, the following areas: workplace, business, non-profit sector, agriculture, family, generations, separation/divorce, social sector, healthcare, neighbourhood, school, public sector and intercultural contexts. We offer interest-free instalment payments for this course. Please contact us for advice.

Requirements

  • Attendance at an online information evening
  • Successfully completed (free) telephone admission interview
  • For completing the online modules:
  • Laptop/PC and stable internet connection
  • Webcam and microphone/headset

Notes

Please note: This course meets the requirements of the training regulations, and the course fees include – except for 3 hours of individual supervision – all content required for registration in the list of mediators. To obtain the bfi diploma, the 3 hours of individual supervision must be completed by the end of the course. Free additional offer: Cross-regional practice sessions! In parallel with the diploma course, our participants (TN) have the voluntary opportunity to take part in online practice sessions. These provide a valuable opportunity for exchange – both with participants from their own course and with new colleagues from all over Austria. In this setting, practical mediation work can be presented in a particularly realistic manner. We offer interest-free instalment payments for this course. Please contact us; we will be happy to advise you.

Course content

  • The course comprises 19 carefully coordinated modules. Of these, 17 take place in person on site and 2 in the form of live online events. The modules offer a balanced combination of in-depth theoretical input as well as practical exercises and role-playing.
  • Special advantage: Missed modules can be made up free of charge and on time in a later course or at another location in Austria!
  • Modules take place on one Friday (3:00 PM - 8:15 PM) and one Saturday (9:00 AM - 5:00 PM), approximately once a month.
  • Module dates 2026:
  • Module 1: 09 and 10 October 2026
  • Module 2: 06 and 07 November 2026
  • Module 3: 04 and 05 December 2026
  • Module dates until summer 2027:
  • Module 4: 22 and 23 January 2027
  • Module 5: 19 and 20 February 2027
  • Module 6: 02 and 03 April 2027 (live online event)
  • Module 7: 23 and 24 April 2027
  • Module 8: 04 and 05 June 2027
  • Module 9: 25 and 26 June 2027
  • The module dates from autumn 2027 to autumn 2028 will be determined and published at a later date.
  • Introduction to Mediation
  • Communication & Personality
  • Basics of Mediation 1
  • Basics of Mediation 2
  • Basics of Mediation 3
  • Basics of Mediation 4 and Law (online)
  • Self-Experience
  • Communication & Intervention
  • Mediation in the Social Sector
  • Mediation in the Workplace
  • Conflict Theory
  • Mediation in Business & Non-Profit (online)
  • Supervision 1
  • Mediation in Separation & Divorce
  • Mediation in Families & Generations
  • Mediation with Large Groups
  • Supervision 2
  • Practical Entry and Versatility of Applications
  • Final Module
  • The detailed description of the individual modules can be found in the information brochure.
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Target group

All individuals who wish not only to understand conflicts but also to resolve them actively and professionally – whether as an additional qualification for their current profession or as a new career path

Dates and teaching units

09Oct

bfi-Klagenfurt - 2026-10-09 00:00:00

09.10.2026 - 30.10.2028

Klagenfurt

From: 09.10.2026

Until: 30.10.2028

Fr, SaFr: 15:00-20:15 Sa: 09:00-17:00
6750,-

To book this course, please log in and activate your education voucher in your education pass.

Next date

bfi-Klagenfurt

Bahnhofplatz 1, A-9020 Klagenfurt am Wörthersee

Freitag, 09.10.2026

Language of instruction: German

Fr, SaFr: 15:00-20:15 Sa: 09:00-17:00
6750,-

To book this course, please log in and activate your education voucher in your education pass.

Course provider: Kärntner Berufsförderungsinstitut GmbH

Kärntner Berufsförderungsinstitut GmbH

Course provider: Kärntner Berufsförderungsinstitut GmbH

For questions about course content, please contact:

Kärntner Berufsförderungsinstitut GmbH

info@bfi-kaernten.at057878

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